Frequently Asked Questions Here are answers to some of the most frequently asked questions we receive from our customers.
FAQ
What to bring? How do I pay? What to wear?
We know that you have many things to worry about when making a reservation.
Here are some of the most frequently asked questions we receive.
目次
~About access and transportation
A. Pick up and drop off available for those staying in Miyakojima and Kurima Island area.The following is a list of the areas that are not included in the pick-up and drop-off area. The Irabu Island, Shimoji Island, and Ikema Island areas are out of the pick-up and drop-off range.Basically, we can provide pick-up service, but we may ask you to meet us on site depending on the availability of reservations. Please note that pick-up availability will be decided the day before the tour.
A. Customer'sDepends on the tour you are taking and where you are staying.The day before the tour, the store will call you to inform you of the meeting time and place. Please note that we will not be able to give you a confirmed meeting place and time until the day before the tour.
~ About the contents of the tour~.
A. Of course you can enjoy it.CustomerMore than 95% of the participants are beginners.
A. At PiPiThorough tour delivery for safe and secure enjoymentThe Company has been working on this project for the past three years.
Regular safety trainingin additionInstallation of AEDs at each fieldWe offer tours that never overstep their bounds, such as
From the prefecture.Excellent Safety Measures Marine Recreation ProviderPlease be assured that we are accredited by the
A. Clothes get wet on most tours.There is no particular specification,clothes that can get wet(swimsuits, rash guards, sportswear, etc.) are recommended.
A. Miyako Island is relatively mild in winter compared to other parts of Japan,Snorkeling is allowed.Also, during the winter seasonWetsuits are available for free rental.With a wetsuit, snorkeling can be enjoyed even in the winter sea.
A. Because of the wilderness field,Changing rooms and showers are not available on site.Please change into clothes that you do not mind getting wet before participating in the event.
A. Basically, we will be doing it in a wilderness field,There are no restrooms nearby.Please make sure you have paid in advance.
A. There is no place to deposit them.Please keep them in the rental car. Tour is in progress,Our local guide will take the keys to your rental car.Guests arriving without a rental car will be kept in the guide's car.
A. It is possible,Bringing cell phones and other personal items into the field is at your own risk.We are not responsible for any breakdown or loss of personal belongings during the tour.
A. We are dealing with nature.We cannot promise "never."The weather on remote islands is changeable and no matter how cloudy it is, there is no chance of seeing it.
Tours are generally held even if it rains or is overcast.
A. There are several restaurants near the rest area.You are welcome to eat at any restaurant of your choice. If your break is short, we recommend that you bring a light meal.Since the opening of this restaurant,Lunch is not provided for food hygiene reasons.
Please be aware that there have been many cases of food poisoning caused by poor food storage and management at activity stores that disregard food sanitation laws.
A. During the tour, the guide will take your pictures with a waterproof camera,We will present the data to you free of charge.There is no need to bring your own precious camera to the water!
A. The photo data is basically presented to the customer using a smart phone.If you have the LINE messaging application or can use the AirDrop function of the iPhone series, you can send the photo data without any problem. If you wish to send the data via e-mail, please contact us,Please consult us about capacity issues.Please note that we do not offer developing and mailing services.
A. Please refer to the reference schedule for each tour. Due to the channel and weather conditions, we will contact you the day before the tour date to confirm the schedule.
A. PiPi's SUP boards areSomething even beginners can enjoy.This is not a problem as we have adopted the
A. Please be assured that you will be required to wear a life jacket during the waterfront tour.Guides will assist you in snorkeling. Please feel free to join us.
A. Most of PiPi's tours areEven those who are not confident in their ability to exercise can enjoy this plan!Even if you are not usually good at exercising,You can enjoy the great nature of Miyako Island!
～For reservations and participation in the event
A. 当ショップ或いはご予約されたサイトから予約完了メールが届いていればご予約は完了しておりますのでご安心ください。またツアー前日にすべてのお客様に、メールもしくはお電話にて集合場所・集合時間等のご連絡をいたします。なお、ツアー前日までは確定した集合場所・集合時間をお伝えできませんのでご了承ください。
予約できているか確認したい方はコチラ↓
A. 大歓迎です。ただし開催定員に満たない場合はツアーが中止とさせていただく場合がございますのでご了承ください。
A. お子様連れやご家族にぴったりなプランを多数ご用意しております。お電話・公式ライン・メールにてご相談ください！
A. 可能です。団体向けのプランも多数ご用意しています。ニーズやご希望に沿ったプランをご提案させていただきますのでお気軽にご相談ください。
A. もちろん可能です。事前にご相談していただけましたら、天候やお客様のご都合に合わせてご対応いたします。またその時の状況に応じて当ショップよりベストなご提案をさせていただくことも可能です。
※お客様都合による変更ではなくキャンセルの場合は後述のキャンセルポリシーが適用される場合がございますのでご注意ください。
A. 各ツアーのページをご覧ください。
A. 申し訳ございません。ご妊娠されている方のツアー参加はお断りさせていただいております。
~ Regarding the weather~.
A. 雨でも安全が確保されている状態であれば催行いたします。台風などの特別な天候を除き、基本的に雨天催行です。ただし、フィールドコンディションは雨だけでなく、風や波など様々な要因により変動いたします。これらの要因により当日にフィールドの安全が確保されないと判断した場合は、たとえ晴れていたとしてもツアーを中止とさせていただく場合がございます。ご了承ください。ツアー中止の場合は弊社からお客様へご連絡をいたします。
~ Regarding personal belongings~.
A. 水着やラッシュガード、スポーツウェアやその他動きやすく乾きやすい恰好をあらかじめご着用の上お越しください。持ち物は基本的にお飲み物、タオルの2点で大丈夫です！サングラスや日焼け止めをお持ちの方はご持参ください！
A. レンタカーでお越しの場合、車内を濡らさないよう濡れた体を拭くためにご持参ください。
~ Regarding payment
A. 事前カード決済又は当日現金でのお支払いになります。
A.お客様のご都合でキャンセルされる場合、下記のキャンセルポリシーに基づきキャンセル料を申し受けますのでご了承ください。
- Up to one day before the day of participation: free of charge
- On the day of participation: 100% of the tour fee
- No-show cancellation: 100% of tour fee
However,No cancellation fee will be charged for cancellations due to force majeure such as flight cancellation!
※チャーター（貸切）プランは別途キャンセル料が発生します。
