Frequently Asked Questions Here are answers to some of the most frequently asked questions we receive from our customers.

FAQ

What to bring? How do I pay? What to wear?
We know that you have many things to worry about when making a reservation.
Here are some of the most frequently asked questions we receive.

~About access and transportation

Q. Do you provide transportation?

A. Pick up and drop off available for those staying in Miyakojima and Kurima Island area.The following is a list of the areas that are not included in the pick-up and drop-off area. The Irabu Island, Shimoji Island, and Ikema Island areas are out of the pick-up and drop-off range.Basically, we can provide pick-up service, but we may ask you to meet us on site depending on the availability of reservations. Please note that pick-up availability will be decided the day before the tour.

Q. Where and when is the meeting place and time?

A. Customer'sDepends on the tour you are taking and where you are staying.The day before the tour, the store will call you to inform you of the meeting time and place. Please note that we will not be able to give you a confirmed meeting place and time until the day before the tour.

~ About the contents of the tour~.

Q. Can I enjoy it for the first time?

A. Of course you can enjoy it.CustomerMore than 95% of the participants are beginners.

Q. Is it safe and enjoyable?

A. At PiPiThorough tour delivery for safe and secure enjoymentThe Company has been working on this project for the past three years.
Regular safety trainingin additionInstallation of AEDs at each fieldWe offer tours that never overstep their bounds, such as
From the prefecture.Excellent Safety Measures Marine Recreation ProviderPlease be assured that we are accredited by the

Q. What should I wear? Will my clothes get wet on the tour?

A. Clothes get wet on most tours.There is no particular specification,clothes that can get wet(swimsuits, rash guards, sportswear, etc.) are recommended.

Q. Can I snorkel during the winter season (December to February) in Miyako Island? Is it cold?

A. Miyako Island is relatively mild in winter compared to other parts of Japan,Snorkeling is allowed.Also, during the winter seasonWetsuits are available for free rental.With a wetsuit, snorkeling can be enjoyed even in the winter sea.

Q. Is there a changing room or place to shower on-site?

A. Because of the wilderness field,Changing rooms and showers are not available on site.Please change into clothes that you do not mind getting wet before participating in the event.

Q. Is there a restroom on site?

A. Basically, we will be doing it in a wilderness field,There are no restrooms nearby.Please make sure you have paid in advance.

Q. Is there a place to leave my luggage?

A. There is no place to deposit them.Please keep them in the rental car. Tour is in progress,Our local guide will take the keys to your rental car.Guests arriving without a rental car will be kept in the guide's car.

Q. Can I bring my cell phone?

A. It is possible,Bringing cell phones and other personal items into the field is at your own risk.We are not responsible for any breakdown or loss of personal belongings during the tour.

Q. Can I see the sunset/sunrise/stars?

A. We are dealing with nature.We cannot promise "never."The weather on remote islands is changeable and no matter how cloudy it is, there is no chance of seeing it.

Tours are generally held even if it rains or is overcast.

Q. Where do you eat lunch?

A. There are several restaurants near the rest area.You are welcome to eat at any restaurant of your choice. If your break is short, we recommend that you bring a light meal.Since the opening of this restaurant,Lunch is not provided for food hygiene reasons.

Please be aware that there have been many cases of food poisoning caused by poor food storage and management at activity stores that disregard food sanitation laws.

Q.Do you have any photos from the tour?

A. During the tour, the guide will take your pictures with a waterproof camera,We will present the data to you free of charge.There is no need to bring your own precious camera to the water!

Q. How can I get photo data?

A. The photo data is basically presented to the customer using a smart phone.If you have the LINE messaging application or can use the AirDrop function of the iPhone series, you can send the photo data without any problem. If you wish to send the data via e-mail, please contact us,Please consult us about capacity issues.Please note that we do not offer developing and mailing services.

Q. What time does the tour end?

A. Please refer to the reference schedule for each tour. Due to the channel and weather conditions, we will contact you the day before the tour date to confirm the schedule.

Q. Is SUP difficult?

A. PiPi's SUP boards areSomething even beginners can enjoy.This is not a problem as we have adopted the

Q. Is it okay if I can't swim?

A. Please be assured that you will be required to wear a life jacket during the waterfront tour.Guides will assist you in snorkeling. Please feel free to join us.

Q. I am not confident in my ability to exercise.

A. Most of PiPi's tours areEven those who are not confident in their ability to exercise can enjoy this plan!Even if you are not usually good at exercising,You can enjoy the great nature of Miyako Island!

～For reservations and participation in the event

Q. Are you sure you are making the reservation?

A. From our store or the site where you made your reservationYour reservation is complete when you receive the reservation confirmation email.Please be assured that we will be there for you the day before the tour. We will also provide all guests with a tour guide on the day before the tour,mail (usu. in phrases like "e-mail", "text message", etc.)ortelephone (device)We will inform you of the meeting place and time at the following e-mail address. Please note that we will not be able to inform you of the confirmed meeting place and time until the day before the tour.

If you want to check if you have made a reservation, click here↓.

Q. Can I participate alone?

A. You are most welcome.howeverTour will be cancelled if capacity is not reached.Please note that we may change the date of the order to the day of the event.

Q. Can I participate with children?

A. We offer many plans perfect for children and families.Please contact us by phone, official line or e-mail!

Q. Can I make group reservations?

A. Available. Many plans for groups are also available.We offer plans tailored to your needs and desires.Please feel free to contact us.

Q. Is it possible to change the tour itinerary or time?

A. Of course it is possible.If you contact us in advance, we will be happy to accommodate you according to the weather and your schedule. We can also make the best proposal for you, depending on the situation at the time.

*For customer convenienceIn case of cancellation instead of changeplease note that the cancellation policy described below may apply.

Q. Is there an age limit?

A. Please see each tour page.

Q. Can I participate in tours while pregnant?

A. We apologize.Pregnant women are not permitted to participate in tours.

~ Regarding the weather~.

Q. Will the event be held even if it rains?

A. The tour will be held even if it rains, as long as safety is ensured.Except for special weather conditions such as typhoons,Basically, the tour will be held rain or shine.However, field conditions are not only rain,It is subject to change due to various factors such as wind and waves.If these factors make the field unsafe on the day of the event, even if the weather is clearThe tour may be cancelled.Please understand that we are not responsible for any loss or damage to your property.In case of tour cancellation, we will contact you.

~ Regarding personal belongings~.

Q. What should I wear and bring on the day?

A. Swimsuits, rash guards, sportswear, and other clothing that is easy to move in and dry off in.Please wear the appropriate attire in advance.Basically, you only need to bring two items: a drink and a towel!Please bring sunglasses and sunscreen if you have them!

Q. Why do I need towels?

A. If you are coming by rental car,Please bring your own wipes to wipe your wet body to keep the inside of the car dry.

~ Regarding payment

Q. How do I make a payment?

A. advance payment by credit cardorCash payment on the daywill be.

Q. What are the cancellation fees?

A. In the event of cancellation by the customer, a cancellation fee will be charged in accordance with the following cancellation policy.

Up to one day before the day of participation: free of charge
On the day of participation: 100% of the tour fee
No-show cancellation: 100% of tour fee

However,No cancellation fee will be charged for cancellations due to force majeure such as flight cancellation!

note (supplementary information) symbolCharter Planwill incur a separate cancellation fee.

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